Advance ITSM Training & Consultancy

Advance ITSM is a specialist provider of ITIL® Training, ITIL Certifications and IT Service Management Consultancy.

Our expertise is the delivery of private, on-site ITIL Training and our focus is YOUR People – YOUR Customised Training – YOUR Preferred Location.

Wherever you need us and whenever you need us we aim to deliver the highest possible quality service.

Advance ITSM specialises in tailoring solutions to meet our clients needs such as:

• ITIL Foundation delivered over the weekend
• ITIL Foundation delivered in the evenings over a number of weeks

ONSITE TRAINING:

let us quote you for an onsite course. 

An onsite training course is more cost effective than attending a public schedule course especially if you have 4 people or more! Contact us and let us quote you for a onsite course at your location.

 

Public Schedule ITIL

We also deliver a comprehensive public schedule.  Click on our course calendar for more details.

 

Why Train with Advance ITSM

We are an accredited ITIL® Training Organisation who only uses experienced, practising consultants with a proven track record in the management and delivery of IT services, to ensure that you are told the basics, given real-life examples and involved in assignments that ensure the subject matter is understood.

We also design ITIL training material for other training providers or alternatively we can provide you with our accredited material on a license fee basis for any potential partners worldwide. 

All our staff are ITIL V3 Experts and certified in ITIL® V2 and V3. Our consultants will have taken and passed the same ITIL qualification that you will be taking so you can be assured they know exactly what is required to help you achieve the success you desire.

Business Value

All ITIL training consultants have achieved consistently high pass rates and high levels of customer satisfaction. This has enabled customers to see a significant return on their training investment which has meant frequent repeat business, extensions to existing business, and additional support in developing customer’s future requirements in Service Management.

If you are implementing IT Service Management Best Practice (ITIL) or conducting some process maturity improvements then educating your staff and raising awareness is an essential part. At Advance ITSM we are able to create and deliver bespoke training courses to suit your exact requirements or you may choose from the many OGC accredited Training Courses and certifications. ITIL Awareness sessions that can be tailored specifically to your needs, Advice and Guidance in obtaining the relevant ITIL Training Certifications, Mentoring and coaching services for preparing for exams.

Business Issues Addressed

The success of any business depends on high quality IT service support and delivery capability. At Advance ITSM we believe that Best Practice cannot be looked at in isolation: it encompasses people, process and partners, not just technology. Each section has a role to play:

• People – communication is key, we all need to be speaking the same language
• Process – there must be standardization across teams, visible to all
• Partners – supplier need to be included in our common understanding 
• Products – technology, reports, infrastructure maps etc.

All the above sections are represented throughout the ITIL courses and the importance of their roles highlighted.