Home >
ITIL Training
>
ITIL Lifecycle
>
ITIL® V3 Certificate in Continual Service Improvement |ITIL Training UK | ITIL Foundation Training London | ITIL Foundation Training Birmingham | ITIL Foundation London | ITIL Training London | ITIL Foundation Birmingham | ITIL Training Birmingham | PRINCE2 | Advance ITSM Limited
ITIL® V3 Certificate in Continual Service Improvement |ITIL Training UK | ITIL Foundation Training London | ITIL Foundation Training Birmingham | ITIL Foundation London | ITIL Training London | ITIL Foundation Birmingham | ITIL Training Birmingham | PRINCE2 | Advance ITSM Limited
Course Overview and Duration:
Duration: 3 Days
Pre-requisites: Possession of ITIL® V3 Foundation Certificates or ITIL® V2 Foundation plus Bridging Certificate. Please note – Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the foundation level material as you will need this knowledge for the course you will be attending.
The Course Profile: The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
Course Overview:
The ITIL® Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL® Version 3 certification
This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The Continual Service Improvement Course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles and Process
- Continual Service Improvement Methods and Techniques
- Organisation for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementation Considerations
- Critical success factions and risk involved in Continual Service Improvement
The program is targeted at:
- Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridging certificate and who wish to advance to higher level ITIL certifications
- Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
- IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
- Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules
It is accredited by ISEB, and follows the syllabus specified by the APM Group.
Examination
The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).