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ITIL® Lifecycle Service Transition
ITIL® Lifecycle Service Transition
Course Overview and Duration:
Duration: 3 Days
Course delivery: Classroom
Pre-requisites: Possession of ITIL® V3 Foundation Certificates or ITIL® V2 Foundation plus Bridging Certificate
Course Overview:
The ITIL® Intermediate Certificate in Service Transition forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. It will give candidates a deep level of understanding of Service Transition processes and roles.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Service Transition worth 3 credits.
Course Content:
The Service Transition Course provides information to enable delegates to gain competencies in:
- Service Transition Principles
- Service Transition Processes
- Common Service Transition Activities
- Organising Service Transition: Functions
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
The Course Profile
The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination. This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40)