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ITIL® Lifecycle Service Design
ITIL® Lifecycle Service Design
Course Overview and Duration:
Duration: 3 Days
Course delivery: Classroom
Pre-requisites: Possession of ITIL® V3 Foundation Certificates or ITIL® V2 Foundation plus Bridging Certificate
Course Overview:
The ITIL® Intermediate Certificate in Service Design forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. It will give candidates a deep level of understanding of Service Design processes and roles.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Design lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Service Design worth 3 credits.
Course Content:
- Introduction to Service Design
- Service Design Principles
- Service Design Processes
- Service Design Technology-Related Activities
- Organising Service Design
- Tools and Technology for Service Design
- Implementation Challenges, CSFs and Risks
The activities and techniques of: - Service Catalogue Management - Service Level Management - Capacity Management - Availability Management - IT Service Continuity Management - Information Security Management - Supplier Management (including the other ITIL Lifecycle processes that interface)
The Course Profile
The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination. This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40)