Duration: 3 Days
Course delivery: Classroom
Pre-requisites: Possession of ITIL® V3 Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate

Course Overview:

The ITIL® Intermediate Certificate in Service Strategy forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. It will give candidates a deep level of understanding of Service Strategy processes and roles.

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Strategy lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate multi-choice examination in Service Strategy worth 3 credits.

Delegates will gain competencies in the following elements of Service Strategy:

Service Strategy Principles
Defining Services and Market Spaces
Conducting Strategic Assessments
Financial Management
Service Portfolio Management
Managing Demand
Driving Strategy Through the Service Lifecycle
Understanding Critical Success Factors and Risks.

The Course Profile

The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination.

This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40).