This one-day course provides an overview of the Best Practice ITIL® framework, including all the core components, the key considerations for implementation and adoption of ITIL®, and the accredited examination structure. ITIL is used by organisations world-wide to establish and improve capabilities in service management.

Course Content:

What is ITIL®?
How is ITIL® structured?
What are the Benefits?
Overview of the Service Management lifecycle
Service Strategy: High level strategy to make sure IT are delivering the right, integrated services
Service Design: Design Services to meet strategy and business objectives, minimising costs
Service Transition: Implement, manage and control changes and improvements to be effective and efficient
Service Operation: Co-ordinate and carry out activities to deliver the services
Continual Service Improvement: Review, analyse and recommend improvements to deliver specific results
Structure of ITIL® Examinations: Qualification scheme, credits and certification
Questions and Answers

Who will Benefit:

This overview is aimed at IT Service Managers and IT Professionals with no, or limited, prior knowledge or experience of ITIL®.