Tailored Soft Skills Training

From our experience working with Service Desks and other Service Management specialists we have found that organisations and their manager’s fall into two camps

Those that place more emphasis on processes
Those that place more emphasis on people

We have had many conversations with process–oriented senior executives who have shared their frustrations with us asking why their employees do not seem to follow basic processes and procedures. In these cases we usually find a lack of training programs in place particularly the softer skills that are needed to embrace changes and work to achieve a high value experience for the customer and organisation.

Conversely those with people-oriented employers, where process issues are seen to be a problem, proved much easier to address than the former. Typically the representatives were being treated better by people-oriented employers and training was regarded more importantly by management who showed more empathy for employees and consequently an openness to invest more in training their personnel.

Courses in the following areas can be tailored specifically to your needs

Time Management
Assertiveness Training
Presentation skills (various levels)
Professional Writing Skills
Delivering Effective and Productive Meetings
Conflict Management Skills
Negotiation and Influencing Skills
Persuading and Influencing Skills
Team Building and Team Development
Professional Telephone Skills
Effective Communication Skills

Click here to enquire about our Tailored Soft Skills Training