ITIL®4 Foundation

Objectives

• ITIL 4 Foundation is the entry level certification, offering end-learners a general awareness of the key elements, concepts and terminology used in ITIL 4.
• ITIL 4 Foundation is aimed at entry level IT professionals, those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.
• The purpose of ITIL 4 Foundation is to introduce candidates to modern IT-enabled service management.