Advance ITSM

Leaders in Training and Consultancy

SIAM™ Foundation


Duration
3 Days

Location
Classroom/Online

Overview

During the course you will learn about the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.

Pre-requisites

There are no specific pre-requisites for entry to the course. However it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT

Objectives

  • Introduction to Service Integration and Management (SIAM™)
  • SIAM™ implementation roadmap
  • SIAM™ and its relation to other management practices
  • SIAM™ roles and responsibilities