Advance ITSM

Leaders in Training and Consultancy

Process Workshops

As an accredited provider of ITIL® training, Advance ITSM are experts at providing onsite classroom ITservice management training, however not everyone wants an exam and be limited to the constraints of having to follow a structured course syllabus.

At Advance ITSM we can tailor any of our courses and material to deliver to your exact requirements the right solution.

Working With YOUR people - on YOUR tailored training - At YOUR preferred location.

Our process workshops will work with your people to identify your current process maturity and identify your current priorities and specific implementation issues and challenges, providing varying levels of process review, risk analysis and recommended service improvement plan (SIP) detail. Afterwards, we will leave you to continue the process improvement or implementation with the knowledge that Advance ITSM will always be available for ongoing support and coaching whenever you require this.

Below is a list of some of the recent processes we have been asked to deliver in a consultancy / training capacity environment. However we can tailor any of the following to suit your exact requirements:

  • Incident Management
  • Event and Request Fulfilment Management
  • Problem Management
  • Asset and Configuration Management
  • Change Management
  • Release and Deployment Management Availability Management
  • Capacity Management
  • Service Level Management
  • Service Catalogue Management
  • IT Service Continuity Management

If you would like more information about our Process Workshops, please contact us.